Privacy Policy

Effected Data: 30-Sep-2025

Freehold Cartage, Inc is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our https://www.freeholdcartage.com website and use our mobile application , collectively referred to as the ‘Services.’ Please read this policy carefully. If you do not agree with the terms of this policy, please do not access our website or use our mobile application.

THIS PRIVACY POLICY ALSO CONTAINS A BINDING ARBITRATION PROVISION IN SECTION 13 THAT AFFECT YOUR RIGHTS UNDER THIS PRIVACY POLICY WITH RESPECT TO THE WEBSITE.

2. Information We Collect

We may collect the following types of information when you use our Services:

2.1. Personal Information

Complete Name
Email Address
Telephone Number
Contact Preferences
Address

Contact Information: Name, email address, phone number, postal address, etc.

Account Information: Username, password, profile information.

Payment Information: Credit card details, billing address, etc.

Device Information: Information about the device you use to access our Services, including device ID, operating system, and app version.

2.2. Non-Personal Information

Usage Data: Information about how you interact with our website and mobile app, such as pages viewed, links clicked, features used, and time spent on the Services.

Log Data: Log files that include your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies on our website and mobile app.

3. How We Collect Your Information

We collect/receive information about you in the following manner:

Completes the account signup forms on site https://www.freeholdcartage.com and app
Sends an email or communicates by phone
Answers a poll or completes a web form
Signs up for our services on or offline

4. How We Use Your Information

We use the information we collect for the following purposes:

To send users marketing and promotional campaigns
To create user accounts
To get feedback and reviews
To enforce Terms and Conditions
To manage customers orders
To give users support
To send administrative updates
To manage user accounts
Processing payments

To Provide and Manage Our Services: To deliver, operate, and improve our website, mobile app, products, and customer experience.
Identification and Authentication: To authenticate your identity.
To Personalize Your Experience: To tailor our website/services to your preferences.
To Communicate with You: To send you updates, notifications, and information related to your account or our Services.
Marketing and Promotional Purposes: To send newsletters, offers, and event updates.
Advertising: To display relevant advertisements.
To Process Transactions: To process payments and manage billing.
To Ensure Security: To protect your information and our Services.
To Comply with Legal Obligations: To meet regulatory and legal requirements.

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which consent is granted unless we are required to do otherwise by law.

5. How We Share Your Information

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

With Service Providers

(e.g., Analytics Providers – Google Analytics, Hosting Providers – AWS, Payment Processors – Stripe).
We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

With Affiliates: We may share your information with our affiliates for purposes consistent with this Privacy Policy.
In Legal Matters: We may disclose your information if required by law or in response to valid requests by public authorities.
In Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

We require third parties to use personal information only for the intended purpose.

6. Retention Of Your Information

We will retain your personal information for 7 years after users terminate their account or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access your data: You can request access to the personal information we hold about you
Rectify your data: You have the right to verify the accuracy of your data and ask for it to be updated or corrected
Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions included in those communications or by contacting us directly.
Data Portability: You can request a copy of your data in a commonly used and machine-readable format and, if technically feasible, have it transmitted to another controller without any hindrance.
Restrict Processing: You have the right to restrict the processing of your data. In this case, we will not process your data for any purpose other than storing it.
Object to Processing: You have the right to object to the processing of your data if the processing is carried out on a legal basis other than consent.
Withdraw Consent: You can withdraw your consent to the processing of your data at any time, where applicable.
Lodge a Complaint: You have the right to bring a claim before a statutory data protection authority.

To exercise these rights, you can submit your request online on our Privacy Center portal or write to us at support@freeholdcartage.com. We will respond to your request in accordance with applicable law.

8. Security

We take reasonable measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.

If a security incident is detected and entails a significant risk to the data owner, such an event will be reported without delay to the competent control authority, together with the corrective and remedial measures implemented and/or to be implemented.

9. Cookies and Tracking Technologies

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

10. Third Party Links

Our Services may contain links to third-party websites or apps that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites or apps you visit.

11. Children’s Privacy

Our Services are not intended for children under the age of [13/16/18, depending on jurisdiction]. We do not knowingly collect personal information from children without verifiable parental consent. If we learn that we have collected personal information from a child without such consent, we will delete that information.

12. Contact Us

If you have any queries or concerns about the processing of your information that is available with us, you may email contact us at 825 Park Avenue Freehold, NJ 07728, or email: support@freeholdcartage.com. We will address your concerns in accordance with applicable law.

13. Binding Arbitration

a. Purpose. To the extent permitted by applicable law, any and all Disputes (as defined below) involving you and Freehold Cartage, Inc. will be resolved through individual arbitration. In arbitration, there is no judge or jury and there is less discovery and appellate review than in court. This Section 13 (the “Arbitration Provision”) shall be broadly interpreted. Notwithstanding anything to the contrary in this Privacy Policy, this Section 13 does not apply to an action by either party to enjoin the infringement or misuse of its intellectual property rights, including copyright, trademark, patent or trade secret rights.

b. Definitions. The term “Dispute” means any claim or controversy related to the Website, including but not limited to any and all: (1) claims for relief and theories of liability, whether based in contract, tort, fraud, negligence, statute, regulation, ordinance, or otherwise; (2) claims that arose before this Privacy Policy or any prior agreement; (3) claims that arise after the expiration or termination of this Privacy Policy; and (4) claims that are currently the subject of purported class action litigation in which you are not a member of a certified class. As used in this Arbitration Provision, “Freehold Cartage, Inc.” means Freehold Cartage, Inc. and any of its predecessors, successors, assigns, parents, subsidiaries and affiliated companies and each of their respective officers, directors, employees and agents, and “you” means you and any users or beneficiaries of your access to the Website.

c. Arbitration Procedures. This Arbitration Provision shall be governed by the Federal Arbitration Act. Arbitrations shall be administered by American Arbitration Association (“AAA”)pursuant to its Consumer Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect (the “AAA Rules”) as modified by the version of this Arbitration Provision that is in effect when you notify Freehold Cartage, Inc. about your Dispute. You can obtain the AAA Rules from the AAA by visiting its website (www.adr.org) or calling its toll-free number (1-800-778-7879.). If there is a conflict between this Arbitration Provision and the rest of this Privacy Policy, this Arbitration Provision shall govern. If there is a conflict between this Arbitration Provision and the AAA Rules, this Arbitration Provision shall govern. If AAA will not administer a proceeding under this Arbitration Provision as written, the parties shall agree on a substitute arbitration organization. If the parties cannot agree, the parties shall mutually petition a court of appropriate jurisdiction to appoint an arbitration organization that will administer a proceeding under this Arbitration Provision as written applying the AAA Rules. A single arbitrator chosen pursuant to the AAA Rules will resolve the Dispute. Unless you and Freehold Cartage, Inc. agree otherwise, any arbitration hearing will take place Wilmington, DE. The arbitrator will honor claims of privilege recognized by law and will take reasonable steps to protect customer account information and other confidential or proprietary information. The arbitrator shall issue a reasoned written decision that explains the arbitrator’s essential findings and conclusions. The arbitrator’s award may be entered in any court having jurisdiction over the parties only if necessary for purposes of enforcing the arbitrator’s award. An arbitrator’s award that has been fully satisfied shall not be entered in any court.

d. Initiation of Arbitration Proceeding/Selection of Arbitrator. The party initiating the arbitration proceeding may open a case with the AAA by providing the other party with a written Demand for Arbitration as specified in the AAA Rules. (The AAA provides a form Demand for Arbitration – Consumer Arbitration Rules at www.adr.org or by calling the AAA at 1-800-778-7879). You may deliver any Demand for Arbitration or other required or desired notice to Freehold Cartage, Inc. by mail to PO Box 5010, Freehold, NJ 07728.

e. Right to Sue in Small Claims Court. Notwithstanding anything in this Arbitration Provision to the contrary, either you or Freehold Cartage, Inc. may bring an individual action in a small claims court in Monmouth County, New Jersey if the claim is not aggregated with the claim of any other person and if the amount in controversy is properly within the jurisdiction of the small claims court.

f. Waiver of Class Actions and Collective Relief. THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED OR LITIGATED ON A CLASS ACTION, JOINT OR CONSOLIDATED BASIS OR ON BASES INVOLVING CLAIMS BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC (SUCH AS A PRIVATE ATTORNEY GENERAL) OR OTHER PERSONS. THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT INDIVIDUAL PARTY’S CLAIM. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

g. Arbitration Fees and Costs. If your claim seeks more than $75,000 in the aggregate, the payment of the AAA fees and costs will be governed by the AAA Rules. If your claims seek less than $75,000 in the aggregate, the payment of the AAA fees and costs will be Freehold Cartage Inc.’s responsibility. You may hire an attorney to represent you in arbitration. You are responsible for your attorneys’ fees and additional costs and may only recover your attorneys’ fees and costs in the arbitration to the extent that you could in court if the arbitration is decided in your favor.

h. Severability and Waiver of Jury Trial. If any part of subsection (f) of this Arbitration Provision is found to be illegal or unenforceable, the entire Arbitration provision will be unenforceable and the Dispute will be decided by a court. WHETHER IN COURT OR IN ARBITRATION, YOU AND Freehold Cartage, Inc. AGREE TO WAIVE THE RIGHT TO A TRIAL BY JURY TO THE FULLEST EXTENT ALLOWED BY LAW. If any other clause in this Arbitration Provision is found to be illegal or unenforceable, that clause will be severed from this Arbitration Provision and the remainder of this Arbitration Provision will be given full force and effect.

i. Continuation. This Arbitration Provision will survive the termination or expiration of this Privacy Policy or your relationship with Freehold Cartage, Inc.