Service Alert

To our valued CURRENT Freehold Cartage customers;

 

Early on Wednesday of last week the vendor that supplies us with the software that we use to run our solid waste operations experienced a total network outage.  As of today, they have still not been able to restore service.   Freehold Cartage relies on this technology to service our customers more efficiently by optimizing routes and also process our customer billing and payments. 

 

Please forgive any lapses in pickup service as we are doing our best working from our manual paper backup route sheet contingency plan.  Be assured that once our service to our software is restored, we will resume the timely, efficient, service you have come to expect from Freehold Cartage.

 

Our billing that would normally process this month will also be delayed, along with any payments set up on auto-pay.  Should you need to make a payment, you may still use our online payment portal at https://www.freeholdcartage.com/payments/paypage.php  This payment page is still active and will process and record your payment in our system, which will then be applied to your account as soon as we regain access to our operations software.

 

Also kindly note in observance of Thanksgiving, that Freehold Cartage’s offices will be closed on Thursday, November 25.  If your normally scheduled pickup day is Thursday, we will not be providing pickup services on Thanksgiving.  Please put your trash curbside Sunday evening for a Monday retrieval.

 

We apologize for any inconvenience this may cause and we wish everyone a Happy Thanksgiving.

 

 

Your FCI customer service team

 

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Coronavirus (COVID-19) Response

Due to the COVID-19 pandemic, otherwise known as the corona virus, we are now taking payments and new customer sign ups online or by phone only until further notice.  No in-person payment or signups will be taken.  For payments you can use our website or call 732 462 1001.  For new customer signups, please call 732 462 1001.  Customer service hours are 8am-4pm.


Entry to the Solid Waste Building is now SUSPENDED until further notice.


Freehold Cartage is closely monitoring the outbreak of COVID-19 in our community.  we are making the health and safety of our drivers, helpers, and our customers our highest priority and are taking several new precautions.  The following are guidelines for our services.


RESIDENTIAL WASTE SERVICES

Freehold Cartage will ensure that your current regular household waste collection services will continue to the best of our ability.  The following are guidelines for our residential service.

 

  • All trash and refuse must be bagged and sealed.
  • For toter customers, all trash must be placed within the toters.

 

RESIDENTIAL BULK SERVICES

 

 

We are taking these precautionary steps to minimize exposure to items that may cause the spread of the virus.  When the situation returns to normal, we will return to full

 

We thank you for your cooperation and understanding during this time and apologize for any inconvenience the changes in service may cause.

 

 

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In an effort to control costs and maintain our competitive rates, Freehold Cartage is advising our customers that all residential trash must be placed curbside the night prior to your regularly scheduled pickup.  We will no longer be able to accommodate missed pickups due to trash being placed curbside late.

Thank you in advance for your loyalty and understanding.

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